Course Prerequisite(s)

  • Please note that this course has the following prerequisites which must be completed before it can be accessed
  • Nursing Communication

About Course

Enhanced Communication

Do you want to enhance your communication skills?

If you want to learn how to interact with the patient and their family in a difficult situation, then you have come to the right place.

As a healthcare worker, you should communicate based on the individual’s needs and preferences.

This course outlines the communication barriers you may face while interacting with an elderly patient and the interventions to overcome the barriers.

Children tend to get scared and anxious when they fall sick. Learn how to communicate with the child and their parents that will help them cope with both fear and the disease. Patients with special needs not only have physical limitations, but also face several barriers of communication. Adopt the strategies to enhance your communication while interacting with patients with special needs.

Learn how to communicate with a terminally ill patient. Bad news is any information that changes a patient’s view of the future in a negative way. It is always tough to break bad news. Use the SPIKES model outlined in this course to break bad news to the patient and their family.

This course deals with the best practices for communicating with the patient and their family and with the second victim during an adverse event. Adopt the strategies to deal with a difficult patient while communicating with them.

To make the course more interesting, we have sprinkled it with videos. And we have also provided additional reading materials if you wish to gain more knowledge.  We request you to make the best use of all the learning materials.

By the end of this course, we assure you that you will be able to enhance your communication skills.

So, what are you waiting for?

Let’s start learning!

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Course Content


  • Enhanced Communication: Pre-test

Enhanced Communication – Introduction

Communicating with Elderly Patients

Communicating with Children

Communicating with Patients who have Special Needs

Communicating with Terminally ill Patient

Breaking Bad News

Communicating during Adverse Events

Communicating with Difficult Patient or Family Member


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Enrollment validity: Lifetime


  • Nursing
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